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Information Technology and Audio Visual Support Specialist

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Please see Special Instructions for more details.

Selected candidate will need to successfully pass a background check prior to first day of employment.

Posting Details

Position Information

Date New Hire Needed
Job Title Information Technology and Audio Visual Support Specialist
Department Information Technology Service

Position Summary Information

Job Summary

This position is a member of a team of information technology professionals that acts as the initial point of contact for all technology services provided to the faculty, staff and students of the College, including AV technology. The specialist is responsible for receiving, documenting, prioritizing, actively resolving and escalating requests from faculty, staff, and students when considered appropriate and necessary. The specialist will provide support utilizing remote access tools, phone, e-mail, and in person visits to customers. In addition, the specialist will create and maintain strong working relationships with administrative and academic offices in order to support the use of technology across departments of the College. The specialist must maintain a
professional, customer-first attitude.
 
 
The User Services Team

As the primary constituent-facing team for ITS, User Services provides first-line support for technology- and audio-visual-related issues. Alongside their high levels of responsive support, this team also provides training for our students, faculty, and staff; classroom technology support; technology asset management; service management; and systems engineering. User Services is also the home for the approximately 70 student Technology Consultants employed by ITS. It prides itself on the experiential learning opportunities its environment and dedicated staff provide.

 
Information Technology Services:

Information Technology Services (ITS) oversees the majority of technology, audio-visual, and telephone services for Grinnell College and provides service and strategic support through its six functional teams: Budget, Analysis, and Planning; Enterprise Systems; Information Security; Network Services; Project Management; and User Services. ITS has an annual operating budget (excluding salaries and asset rotation) of more than $3.5 million and a professional staff of 37. Under new leadership (the Chief Information Technology Officer was appointed in 2015), and with the full support of the visionary president, Dr. Raynard S. Kington, ITS is undergoing a strategic advancement and benefiting from increased investment by the College. The College’s senior leadership team have recognized the benefits of a stronger technology presence on campus and worked hard to create and promote a collaborative culture at Grinnell College.

The ITS organization comprises a dedicated and talented staff committed to supporting the mission of Grinnell College and exemplify the College’s position as a learning liberal arts college. As such, professional development is a crucial component to the department’s philosophy, which is demonstrated both financially and by the mentor-style approach to management that the ITS leadership employs.

Those who thrive in Grinnell College’s ITS organization are professionals with a positive approach and attitude who are motivated to deliver practical results and ultimately meaningful learning outcomes. Team players, yet able to work under their own initiative, they are flexible to changing requirements, well organized, and good troubleshooters. Embracing and valuing diversity, they are instinctively collaborative, help others around them, and are not afraid to give or receive constructive criticism. Excellent written and verbal communication skills are essential, as is a demonstrated customer service orientation.

 
Grinnell College:

Since its founding in 1846, Grinnell has become one of the nation’s premier liberal arts colleges, enrolling 1,700 students from all 50 states and from as many international countries. Grinnell’s rigorous academic program emphasizes excellence in education for students in the liberal arts; the college offers the B.A. degree in a range of departments across the humanities, arts, sciences, and social studies. Grinnell has a strong tradition of social responsibility and action, and self-governance and personal responsibility are key components of campus life. More information about Grinnell College is available at www.grinnell.edu.

 
The Community of Grinnell:

Grinnell is a positive and forward-thinking community. A vibrant Iowa college town of just under 10,000 people located midway between Des Moines and Iowa City on Interstate 80, Grinnell is a convenient place to enjoy life in a small community while living a short hour’s drive away from big-city amenities. Living in Grinnell means enjoying an exceptional quality of life where commutes are short, housing is affordable, life is meaningful, and you are part of the community. For more information about Grinnell, please visit the Grinnell Area Chamber of Commerce Web site.

Minimum Qualifications

A degree is preferred however; consideration will be given to applicants with considerable experience. Three years with one year or more of computer and AV support experience in a higher education setting is desirable. Applicant must have strong customer service skills. Proficient personal computer skills including video conference software and systems and video edit software required. Must have technical skill set to troubleshoot and resolve customer issues.

Preferred Qualifications
Link to Job Description Information Technology and Audio Visual Support Specialist
Link to Organizational Chart
FLSA Category Non-Exempt
Staff/Faculty Staff
Employment Status Full-Time
Employment Category Regular
Posting Date
Closing Date
Special Instructions to Applicants

Selected candidate will need to successfully pass a background check prior to first day of employment.

Open Until Filled Yes
Posting Number S00461
Diversity Statement

Grinnell College is committed to establishing and maintaining a safe and nondiscriminatory educational environment for all College community members. It is committed to a policy of nondiscrimination in matters of admission, employment, and housing, and in access to and participation in its education programs, services, and activities. The College does not discriminate on the basis of race, color, ethnicity, national origin, age, sex, gender, sexual orientation, gender identity or expression, marital status, veteran status, religion, disability, creed, or any other protected class.

Professional References

Professional References

Instructions

Supplemental Questions

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  1. How did you hear about this employment opportunity?
    • Public Job Posting
    • Internal Job Posting
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    • Personal Referral
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Documents Needed to Apply

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
  3. List of References
Optional Documents